REFUND & CANCELLATION POLICY
1. Order Cancellation
Customers may request order cancellation before the order is prepared or dispatched. Once the order preparation has started, cancellation may not be possible due to the nature of perishable food products.
This policy exists to prevent food wastage and operational losses.
2. Refund Eligibility
Refunds may be provided under the following conditions:
• Order cancelled by Shudh Rasoi
• Payment charged but order not delivered
• Wrong product delivered
• Damaged or spoiled product delivered
This ensures fairness and protects customer rights.
3. Refund Process
Refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on the payment provider or bank.
This ensures secure and traceable refund transactions.
4. Non-Refundable Situations
Refunds may not be provided if incorrect address is provided, customer unavailable at delivery, or product already consumed.
This protects business from misuse.
SHIPPING & DELIVERY POLICY
1. Delivery Coverage
Shudh Rasoi provides delivery within selected service areas. Delivery availability depends on operational reach and logistics support.
This ensures reliable and timely service.
2. Delivery Time
Estimated delivery time will be shared during order confirmation. Delivery time may vary due to traffic, weather, or operational factors.
This clause ensures transparency and realistic expectations.
3. Delivery Responsibility
Customer must provide correct address and contact details. Incorrect information may result in delivery failure.
This ensures successful delivery.
4. Delivery Completion
Delivery is considered complete once the product is delivered to the provided address.
RETURN POLICY
1. Nature of Products
Since Shudh Rasoi provides perishable food products, returns are generally not accepted for safety and hygiene reasons.
This policy ensures food safety and prevents contamination.
2. Exceptions
Returns or replacements may be provided if:
• Wrong item delivered
• Damaged product delivered
• Quality issue reported immediately
This ensures customer satisfaction and fairness.
3. Reporting Time
Customers must report issues within 2 hours of delivery with proof (photo/video).
This helps us verify issues and take corrective action.