TERMS & CONDITIONS
Effective Date: [Insert Date]
Website: https://shudhrasoi.in
Company Name: Shudh Rasoi
1. Introduction
Welcome to Shudh Rasoi. These Terms & Conditions constitute a legally binding agreement between Shudh Rasoi and any individual or entity accessing, browsing, or using our website, products, or services. The purpose of these terms is to ensure transparency, protect the rights of both the company and the customer, and establish clear guidelines for using our platform safely and responsibly.
By accessing our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These terms are designed to ensure fair usage, maintain service quality, and protect both parties from misunderstandings, disputes, or misuse.
If you do not agree with any part of these Terms & Conditions, we respectfully request that you do not use our website or services. Continued use of the website will be considered as your acceptance of these terms.
2. Definitions
For the purpose of clarity and legal understanding, the following definitions apply throughout these Terms & Conditions.
“Company,” “We,” “Us,” or “Our” refers to Shudh Rasoi, including its owners, employees, partners, and authorized representatives responsible for managing and operating the website and providing products and services.
“User,” “Customer,” or “You” refers to any individual, visitor, or entity who accesses, browses, registers, or places an order through our website. This definition ensures that all users are aware of their responsibilities and rights while using our platform.
“Products” refers to all food items, homemade meals, groceries, packaged products, or any other services offered, sold, or delivered through the Shudh Rasoi website. This definition ensures clarity regarding what is covered under these terms.
These definitions are included to avoid confusion and ensure that all users clearly understand the scope of this agreement.
3. Eligibility
To use our services and place orders through our website, you must be at least 18 years of age. This requirement exists because individuals under 18 may not have the legal authority to enter into binding agreements under Indian law.
By accessing our website or placing an order, you confirm and represent that you meet this age requirement and have the legal capacity to enter into a valid and enforceable agreement. This helps protect both the company and the customer from legal disputes and ensures that all transactions are legally valid.
If it is found that a user does not meet the eligibility criteria, Shudh Rasoi reserves the right to cancel orders or restrict access to its services.
4. Products & Services
At Shudh Rasoi, we are committed to preparing and delivering food products with the highest standards of hygiene, safety, and quality. We take reasonable precautions to ensure that all products meet quality expectations and customer satisfaction.
However, product images displayed on the website are for illustrative and representation purposes only. The actual product may vary slightly in appearance, packaging, or presentation due to factors such as lighting, availability of ingredients, or preparation variations. This clause exists to prevent misunderstandings and set realistic expectations for customers.
Product availability is subject to change without prior notice due to demand, supply chain limitations, or operational factors. This helps ensure efficient inventory management and prevents order fulfillment issues.
We also reserve the right to refuse, cancel, or limit any order at our sole discretion if necessary to protect operational integrity, prevent fraud, or ensure service quality.
5. Pricing & Payment
All prices listed on the Shudh Rasoi website are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. This ensures full transparency and prevents hidden charges for customers.
Payments must be made using the authorized and secure payment methods provided on the website, such as UPI, debit cards, credit cards, net banking, or other approved payment gateways. This ensures safe and verified financial transactions.
We reserve the right to modify product pricing at any time without prior notice due to changes in ingredient costs, operational expenses, or market conditions. This allows us to maintain service quality and sustainability while adapting to business requirements.
Once payment is successfully completed, the transaction is considered confirmed and processed accordingly.
6. Order Acceptance & Cancellation
An order is considered confirmed only after successful payment and receipt of confirmation from our system. This ensures that both the customer and the company have a clear record of the transaction.
Shudh Rasoi reserves the right to cancel any order under certain circumstances, including but not limited to product unavailability, incorrect pricing due to technical errors, suspected fraudulent activity, incomplete customer information, or operational limitations.
This policy exists to protect the company from losses, system errors, or misuse, and to maintain service quality.
If an order is cancelled after payment has been made, the refund will be processed through the original payment method within a reasonable timeframe, in accordance with applicable financial regulations.
7. Delivery Policy
Delivery timelines provided on the website are estimated and not guaranteed. Actual delivery times may vary due to factors such as weather conditions, traffic, delivery partner availability, or operational constraints.
This clause exists to ensure transparency and avoid unrealistic expectations, as some delivery factors are beyond our direct control.
Customers are responsible for providing accurate delivery address, phone number, and contact details. Incorrect or incomplete information may result in delivery delays or failed deliveries.
Shudh Rasoi shall not be held responsible for delivery failures resulting from incorrect information provided by the customer.
8. User Responsibilities
By using our website, you agree to use it in a lawful, responsible, and ethical manner. You agree not to provide false, misleading, or incomplete information while placing orders or creating accounts.
You also agree not to misuse the website, attempt unauthorized access, interfere with website operations, or use the platform for illegal or fraudulent purposes.
These responsibilities are essential to protect the integrity, security, and reliability of our website and services for all users.
Failure to comply with these responsibilities may result in suspension, termination of access, or legal action if necessary.
9. Intellectual Property
All content available on the Shudh Rasoi website, including but not limited to logos, images, graphics, text, design elements, branding, and layout, is the exclusive property of Shudh Rasoi and is protected under Indian copyright, trademark, and intellectual property laws.
This protection exists to safeguard our brand identity, creative assets, and business reputation.
Users are strictly prohibited from copying, reproducing, distributing, modifying, or using any website content without prior written permission from Shudh Rasoi.
Unauthorized use of intellectual property may result in legal action.
10. Limitation of Liability
Shudh Rasoi shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
We are also not responsible for delays, interruptions, or failures caused by external factors beyond our control, such as natural events, delivery partner issues, or technical disruptions.
Additionally, Shudh Rasoi shall not be liable for any damage or loss resulting from improper handling, storage, or misuse of products after delivery.
In any case, the maximum liability of Shudh Rasoi shall be limited to the value of the order placed by the customer. This limitation helps ensure fair and reasonable responsibility.
11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. This ensures that all legal matters are handled under a recognized and applicable legal framework.
Any disputes arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
This clause provides legal clarity and ensures proper resolution of disputes if they arise.
12. Contact Information
If you have any questions, concerns, or require assistance regarding these Terms & Conditions, you may contact us using the details below:
Company Name: Shudh Rasoi
Website: https://shudhrasoi.in
Email: support@shudhrasoi.in
Phone: [Insert Number]
Address: [Insert Full Business Address]
We are committed to providing timely support and resolving customer concerns professionally.